Abstract

Emotional intelligence has been defined as the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and action. The objective of this study was the examination of relationship between employees' emotional intelligence and corporate social responsibility in hospital context. In an analytical and cross-sectional study we used Shrink's emotional intelligence scale and world health organization's social responsibility framework for evaluation of 6 Iranian governmental, private and charity hospitals' social responsibility and their employees' emotional intelligence in 2013. A total of 259 personnel from different units of these hospitals and 259 discharged patients contributed in the study. Data analysis was done through SPSS16. We used descriptive statistics (mean and SD), ANOVA test and Pearson's correlation coefficient in data analysis. Results revealed that the mean scores of employees' emotional intelligence in governmental, private and charity hospitals were 69.70±4.5, 66.10±4.1 and 65.49±5.1 respectively. The mean scores of social responsibility in governmental, private and charity hospitals were 77.05±9.39, 81.04±11.46 and 75.09±13.99, respectively. There were not any statistical relationship between employees' emotional intelligence and hospitals' social responsibility in the studied hospitals. In conclusion, the relationship between employees' emotional intelligence and social responsibility needs to be more studied.© IDOSI Publications, 2013.